The Duncan Download Blog: Business Aviation Advice & Observations

Duncan Aviation's Worldwide Customer Testimony

Since 1956, aircraft operators have come to respect Duncan Aviation for the absolute best in service, sales and support for business and private aircraft. A a few of them took the time to let us know how much they enjoy working with Duncan Aviation.

Air Alsie, Denmark

- Klaus Rasmussen, Technical Manager

"Cost control is made easy by the use of Duncan Aviation’s web-based approval system, myDuncan.aero. Milestones can be followed, even if an operator is not on-site. I haven’t seen any other MRO with such a system.

"Duncan Aviation’s state of the art facilities and dedicated experts offer unique service. We receive very good support from Arjen Groeneveld, Duncan Aviation representative in Europe and we appreciate having a dedicated Project Manager with each event.

"At Duncan Aviation, final invoices are complete upon departure and our recent C-checks completed with them have not exceeded original budgets. This is much appreciated by our owners.”

Aircraft Serviced:

• 2 Falcon 2000EX EASy’s for C-checks, winglets and paint

• Falcon 2000 for 2C and paint

Sporavia, Spain

- Eduardo Jiménez Martín-Ventas, Maintenance Manager

"Working with Duncan Aviation is a real pleasure. At Sporavia we feel that it is important to give operators consistent quality, no matter where they are flying or where they are going to maintain their airplanes. Duncan Aviation holds those same values and so we look forward to working closely with them in the future.

"Duncan Aviation’s AOG support is quick and successful. Their European representative, Arjen Groeneveld, is always available to help operators get the services they need. In addition to AOG support, I have great respect for Duncan Aviation’s modifications and technical support.”

Beechcraft Berlin Aviation GmbH, Germany

– Edgar Boehlke, Managing Director

"We enjoy working with Duncan Aviation because their team is well educated and we always receive professional and competent support. We look forward to working with Duncan Aviation on more projects in the future.

"The friendly and competent sales and support teams at Duncan Aviation are appreciated by our logistics department. Duncan Aviation’s availability of spare parts and knowledge in international shipments provides us excellent support.

"Extensive projects involving engineering support from Duncan Aviation are handled professionally and there is always a solution oriented team from Duncan Aviation available for answering our questions."

Global Aviation and Piper Parts, Germany and United Kingdom

– Dieter Griesel, Board of Directors Member

"Duncan Aviation’s customer base extends far beyond what I can reach in Germany. They have the opportunity and ability to sell parts that we cannot.

Through Duncan Aviation’s consignment program, operators have a chance to profit from items that they would otherwise consider scrap. I could not have generated this money in sales in Europe. After many years, I find Duncan Aviation to be an excellent partner, serious and fair with everything. Take your surplus inventory, put it in a box and send it to Duncan Aviation today!"

 

Proserv Aviation, Unted States

– Dena Wozniak, Business Manager

"Proserv currently consigns more than 2.7 million dollars of inventory with Duncan Aviation. Items move at a quick pace. Every quarter, Duncan Aviation sells a few hundred line items from our inventory, an inventory that we no longer have to house.

We initially chose the Duncan Aviation Consignment Program because of their large customer base.

And Duncan Aviation’s market reach is impressive. Parts are listed in nearly a dozen parts locator services including Parts Base, Parts Inventory Locator Service (ILS) and Controller. These lists are updated daily, creating confidence in a buyer that inventory reports are accurate."

Samaritan's Purse, United States

– Franklin Graham, President and Pilot

"On my first trip to Duncan Aviation, I was flying cross country in a Cessna 180 when I landed in Lincoln for fuel. I was immediately impressed by its size, courtesy and how efficiently things operated.

Then there came a need to purchase an aircraft. I found a Falcon 50, but wanted another set of eyes to help me assess the aircraft. I thought of Duncan Aviation first.

I had always been awed with the many things that Duncan Aviation offered to an operator and assumed that the Aircraft Sales and Acquisition team would surely offer the same courteous support. I was not disappointed.

Purchasing an aircraft is complicated, but having someone who knows what they are doing makes it so much easier. Everyone I have ever worked with from Duncan Aviation has been professional. They have high quality people, with high standards and excellent work ethic."

Loves Travel Stops, United States

– Doug Stussi, Executive Vice President and Chief Financial Officer

"If you traveled to any Love’s location, it would be unusual to find an employee who has not met a Love family member. In addition, the Love’s Senior Management Team also has made it their goal to visit each location three times a year. When these are your values and your goals, you’ve got to have an aircraft.

Family ownership means a lot to the Love’s team. They live their family values and their personal values in the way they run their business. I see that alive at Duncan Aviation as well.

I have partnered with Doug Roth and Duncan Aviation through four aircraft acquisitions and the sale of one aircraft. I was hooked the first time we did business with Doug Roth. The level of customer service, stick-to-itiveness, get things done attitude and attention to detail is what stood out to me that first deal... and what has kept us coming back each time."

Integrated Management Services, LLC, United States

– Jeff Duvall, Chief Pilot

"Everyone at Duncan Aviation treats me like I belong. I can walk around the facility and have never felt like I did not belong or should not be there. Customers are welcome in the facility and have free access to their aircraft and the teams who work on them. I always look forward to returning to Lincoln, receiving top-notch maintenance and visiting friends.

I appreciate the access that I can have to my project when I’m not at the facility. The myDuncan application has been created by Duncan Aviation with customers’ needs in mind. I can go over everything with the project team, take some time to make the proper decision and then approve or disapprove items on myDuncan. The system allows easy access to project information and provides interactive management tools from anywhere."

Crystal Air, Unted States

– Dan Vignieri, Chief Pilot

"I first called Duncan Aviation’s RRT services in 2005 on the recommendation of my Honeywell Field Service Rep. I was instantly impressed. The team was quick to respond to my call and worked around my schedule. Their keen attention to detail made sure the job was done right. I’ve been calling ever since.

All they do is work on engines. I trust their expertise and knowledge. I haven’t once worried about their work and as long as I’m Chief Pilot, they will be the ones I will call on to do my engine work locally."

 

 Sanderson Farms, United States

– Allen Ulmer, Director of Maintenance

"Duncan Aviation’s planning and scheduling process is unmatched. There is no comparison when it comes to efficiency and planning. Others could learn from Duncan Aviation’s process. I have been coming to the Lincoln facility for thirteen years and it is always the same, first class."

 

 

 

Join Us At EBACE!

Discover Duncan Aviation's complete business aircraft capabilities and unique company culture at EBACE, May 21-23 in Geneva, Switzerland.

Duncan Aviation is strategically located at the entrance to Hall 6 in Stand #327 alongside Avfuel. View the EBACE floor plan, here.

Duncan Aviation representatives will be on-site throughout the day.

For more updates from Duncan Aviation, please follow us on Twitter and become a fan on Facebook.

Meet Gary Harpster: AEA’s New Chairman of the Board

Reproduced with permission from Avionics News, May 2013

At the 2013 Aircraft Electronics Association International Convention & Trade Show, Gary Harpster of Duncan Aviation was elected as the new chair of the AEA board of directors. Recently, Patricia Luebke, Avionics News contributor, spoke with Harpster to learn more about his background and aspirations as AEA’s newest chairman.

What does being AEA’s chair of the board of directors mean to you?

One thing I’ve learned throughout the years is that people assimilate new information in a multitude of different fashions. I’ve always prided myself at being able to listen and not form any opinions until the final person has spoken. I hope I can use this characteristic in this new role. The AEA has been working hard to become a sound resource for accurate aviation information, so when we convey a message to the members, we need to be conscious about how it’s perceived. The AEA has a good track record, and I want to build on that.

Do you have a specific agenda in your new leadership role?

I’m not so sure I have a specific agenda, as much as a desire to contribute 110 percent of whatever is asked of me during this time. There are lots of different avenues a person could delve into, but I want to make sure the board supports a coordinated effort that returns the most benefit to the AEA members. I know one effort will be to introduce members to the various committees the AEA has and encourage more members to find a topic of interest and serve on a related committee. It is vital that we continue to seek opinions, network with each other and become more involved in our industry and its future.

Is there a particular area that interests you as chairman?

Duncan Aviation is the largest privately held MRO (maintenance repair and overhaul) facility in the world, so we not only work on a large variety of aircraft on a daily basis, we have worldwide exposure, as well. I’m hoping I can pass on ideas for other facilities to consider as work opportunities and/or solutions. Right now, the AEA has a great relationship with the FAA, so I’d like to get a chance to contribute ideas that would allow our members to do what they enjoy with a less cumbersome bureaucracy and, hopefully, fewer paperwork challenges

What is your background?

I grew up next to Eppley Airfield in Omaha, Neb. We lived about 3 miles from the airport, so whenever there was an opportunity, my sister and I would ride our bikes by the airfield and wait on the approach end of the runway for aircraft to pass overhead. As soon as they were right on top of us, we would stand up and let the prop blast blow us down the hill. This avionics was in the early 1960s, long before we had the security we have today. We would come home smelling like kerosene that permeated our clothes, so my mother knew right away where we’d been. I still can’t help but look up every time a plane passes overhead.

Click here to read Patricia Luebke’s complete interview with Gary Harpster.

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HF Mysteries solved at AEA in 2013

by Scott McKenzie, Avionics Tech Rep

Hundreds of customers over the years have relied on Duncan Aviation Avionics Tech Reps as a valuable resource for information and support when it comes to repairing their aircraft avionics systems. When the Aircraft Electronics Association (AEA) organization asked if we would be part of their training events, it seemed like a natural fit.

This year, Dan Magnus, Duncan Aviation Avionics Tech Rep, and I will conduct training on the first day of the AEA Annual Convention in Las Vegas, Nevada, March 25-28, 2013. We will also present at the United States regional meetings, set for September 25-27 in Fort Lauderdale, Florida, and November 6-8 in Kansas City, Missouri.

Dan and I field numerous calls from customers who need assistance in troubleshooting their HF systems when they have a squawk. Most communication systems on aircraft are relatively simple, with a transmitter/receiver, the corresponding antenna and a controller. The HF system is a little more complex as there are additional components needed to get the job done. We hope to put our many years of experience together to assist attendees resolve common HF issues.

Since this will be my first AEA convention, it is difficult to know what to expect. But I hope to expand my knowledge base, not only through the training that we are conducting, but also from the other presenters. I also hope to get as much customer feedback as possible to find out what we are doing well and where we can try to make improvements.

HF MYSTERIES IN TROUBLESHOOTING will cover the basic HF technology and get into the quirks inherent in these systems. Discussion will include tuning, grounding and idiosyncrasies of different systems, including antennas. The session will conclude with a Q&A session and the critical exchange of pilot and crew debriefs.

You can register for any AEA meeting, by visiting https://www.aea.net/events.asp. While there plan on stopping by booth #707 to visit with all of Duncan Aviation’s representatives.

For more updates from Duncan Aviation, please follow us on Twitter and become a fan on Facebook.

Duncan Aviation gives Cabin Management System Talk at AEA Event

Contributed by Chris Christianson, Avionics Tech Rep

When I was asked if I would give a class at the 56^th Annual Aircraft Electronics Association (AEA) International Convention and Trade Show on Cabin Management Systems (CMS), the answer was an easy yes. CMS is one of the avionics subjects that I am most passionate about.

With the recent explosion of new and exciting CMS entertainment and control options for business aircraft, my colleagues and I wrote a Straight Talk booklet about Cabin Management Systems and developed the CABIN MANAGEMENT SYSTEMS - CMS STRAIGHT TALK course for the AEA convention to help guide operators through their many options. Every day, Duncan Aviation Tech Reps field questions on cabin management and entertainment, and these resources cover the most common equipment requested by Duncan Aviation customers. The sessions at AEA will cover the basics of cabin management systems and get into the nuts and bolts of installing, interfacing and supporting various systems. Discussions will include everything from switching to displays, Wi-Fi and more. The session will conclude with a Q&A session and the critical exchange of pilot and crew debriefs.

This presentation at the AEA gatherings will be the first for me. I hope to use this opportunity to see what else is out there in the Avionics world and learn from it and hopefully give something back to the Avionics field with my experience. I hope to see you at the 56^th Annual Aircraft Electronics Association (AEA) International Convention and Trade Show in Las Vegas, Nevada, March 25-28, 2013.

Duncan Aviation offers several informational business aviation resources for download, including the CMS Straight Talk Book, here: http://www.duncanaviation.aero/resources/index.php

Chris Christianson is an avionics installation tech rep located at Duncan Aviation's Lincoln, NE, facility. He specializes in a broad array of avionics & CMS for the following business aircraft: Challenger, Embraer, Falcon, Gulfstream, Hawker, Learjet, Global, Cessna, King Air, Astra and Westwind. His aviation career began in 1997.

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2013 NBAA Leadership Conference Leadership Legacy

Contributed by Jeannine Falter, Vice President of Business Development

Three years ago I joined the NBAA Corporate Aviation Management Committee (CAMC). The committee’s mission is to provide guidance to business aviation department leaders that will help them be more successful and effective. Management trends, developing departmental objectives, policies, standards, personnel selection, training, fiscal control and operational evaluation are just a few areas of focus. One of the committee’s most important offerings is the annual NBAA Leadership Conference.

The 2013 NBAA Leadership Conference was recently held in Austin, Texas. Unlike any other aviation conference or meeting, speakers at this two-day conference are not necessarily aviation-related. They are top-notch leadership experts. This year, conference speakers focused on how leaders leave a legacy and inspire the future. Conference participants heard riveting messages and left the conference energized and motivated to become a better leader in all aspects of their lives.

The demographics of business aviation clearly indicate that in the next two decades, our industry will be hit hard by retirements. Many well-known faces will most certainly move on from their day-to-day management roles. As one of these “baby-boomers,” it is time to ask myself what my legacy will be and what my succession plan is. These are questions our industry faces as well: What is the business aviation industry’s succession plan?

We obviously need to do everything we can to attract the best and the brightest to aviation—providing them with critical learning experiences in leadership and technical skills, and a positive work environment so they will stay engaged and grow business aviation into the future. How, exactly, do we do that?

Developing the future leaders of business aviation and re-investing in those working in our industry today are passions of mine. They are why I am active on the CAMC committee, and why Duncan Aviation chose to be a platinum sponsor for the leadership conference this year. We believe it is an excellent way to invest in the future and ensure the ongoing success of business aviation for years to come.

I encourage you to attend the NBAA Leadership Conference next year. And I strongly encourage business aviation companies and individuals to invest in the future and help sponsor the conference. Sponsorship dollars invested in this particular conference determine in large part the speakers we can engage and the thought-provoking experience that attendees have.

The 2014 NBAA Leadership Conference will be held the week of February 17, 2014, in Atlanta. As co-chair of next year’s conference, I will be working with Bob Hobbi, owner of Service Elements in Phoenix, to line up speakers. Please contact me if you have suggestions or comments regarding the conference or if you would like to consider becoming a sponsor.

And think about the legacy you are leaving.

Contributed by Jeannine Falter, Vice President of Business Development for Duncan Aviation and co-chair for the NBAA Leadership Conference to be held in 2014 and 2015.

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2013 NBAA Leadership Conference Takeaways

Contributed by Jeannine Falter, Vice President of Business Development

Leadership Legacy: Inspiring the Future was the theme for the 2013 NBAA Leadership Conference held in Austin, Texas, Feb. 11-12. This theme reflects the NBAA Corporate Aviation Management Committee’s (CAMC) desire that attendees leave with a heightened awareness and commitment to make a positive difference in their personal life and in the lives of their family members, team members, and their companies. After speaking with a number of the 300+ attendees, I believe the conference was a success and that those who attended think that their company will benefit from the two days they spent focused on improving their leadership skills, thinking about their legacy and how they can influence the future, and networking with other business aviation leaders.

Below are just a few of the many takeaways from the great conference speakers.

“Preferred Future Planning is not really about the future. It is about folding the future back on the present so that you can make better decisions today. What can you do today to prepare better and impact the future? …The future is not something that happens. It is something that we do.” – Glen Hiemstra, futurist.

“Your team is a direct reflection on you as a leader. Invest in your best.” – Cheryl Cran, author and leadership change expert.

“Whatever you are doing, give it 100%. Be in the moment. … In order to live fearlessly, change your focus from yourself to others. You can’t be self-conscious when you’re thinking of something bigger than you.” – Craig Zablocki, humorist and author.

“You can’t lead from an office. You have to be out there. Gather opinions, understand the issues, listen and probe.” – David Everitt, recently retired President of John Deere & Company’s Ag & Turf division.

“Leadership is a choice. A conscious choice to work first on yourself and then in turn to positively impact the lives of those around you. … Our willingness to accept the world around us for what it is ignites our readiness to live, work and lead in it.” – Mark Fernandes, Chief Leadership Officer with Luck Companies.

“Do things for the right reason and let life surprise you.” – Bryan Dodge, motivational and leadership expert.

The 2014 NBAA Leadership Conference will be held the week of February 17, 2014, in Atlanta. As co-chair of next year’s conference, I will be working with Bob Hobbi, owner of Service Elements in Phoenix, to line up speakers. Please contact me if you have suggestions or comments regarding the conference or if you would like to consider becoming a sponsor. 

Contributed by Jeannine Falter, Vice President of Business Development for Duncan Aviation and co-chair for the NBAA Leadership Conference to be held in 2014 and 2015.

For more updates from Duncan Aviation, please follow us on Twitter and become a fan on Facebook.

NBAA President: Leaving A Legacy of Political Activism

Contributed by Lori Johnson, Manager, Marketing Communications

Last week at the NBAA Leadership Conference in Austin, Texas, Ed Bolen, President and CEO of the National Business Aviation Association (NBAA), spoke to roughly 350 aviation professionals about the importance of leaving a legacy of political activism and keeping in contact with their elected officials on Capitol Hill.

As 2013 gets underway and a newly elected Congress confronts an unpredictable legislative landscape, it’s important that the voice of all general aviation, including business aviation, is heard on Capitol Hill, Bolen says.

Those of us in the business aviation industry understand that aviation equates to jobs in every state, supports economic development across the nation, keeps businesses competitive and assists in a big way during times of humanitarian crises. This message hasn’t always made it to our elected officials. One way to do this, Bolen says, is to encourage officials to join their respective General Aviation Caucuses.

Congressional caucuses are informal groups of lawmakers who support different segments of the economy. The House and Senate GA Caucuses were originally formed in 2009 and enjoy strong, bipartisan membership. They are among the largest and most active in Congress.

In the coming years, the GA Caucuses will continue to be vital for business aviation, Bolen says. The uncertain budget situation means that aviation user fees and other significant proposals with direct effects on business aviation will be brought forward. It is vital that lawmakers understand the industry and the repercussions of the various policy proposals.

Fortunately, according to Bolen, aviation has a group of allies in the GA Caucuses who have continually worked to inform legislative debates by highlighting the value of general aviation in creating jobs, helping companies succeed, connecting communities and supporting humanitarian endeavors. In the course of the 2012 elections, however, the ranks of the caucuses were thinned as some members retired or lost their re-election bids.

That is why Bolen and the NBAA are encouraging all in business aviation to reach out and urge their elected representatives to join their GA Caucuses in recognition of the industry’s value. NBAA has a resource that makes that easier. The organization’s “Contact Congress” resource has a short form that you can fill out to let representatives know how important general aviation is to you and your community, and to urge them to consider joining the House or Senate GA Caucuses. You can find the tool here: http://www.nbaa.org/advocacy/contact/?ISSUE=nbaa0052

With the help and support of the industry, Bolen says, we can ensure that an important group of Congressional representatives is continually at work to support all of general aviation, an essential American industry.

Lori Johnson, Manager of Marketing Communications, is located in Duncan Aviation's Home Office in Lincoln, NE. She leads a team of in-house aviation marketing professionals who are responsible for all corporate media messages including print, internet, social media and industry events. Her aviation career began in 1993.

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Duncan Intelligence Live/GBAA Maintenance Event Nears

Duncan Aviation in partnership with the Georgia Business Aviation Association (GBAA) presents a Duncan Intelligence Live / GBAA Maintenance Conference on February 7, in Smyrna, GA. This free business aviation maintenance event features courses led by Duncan Aviation industry experts and OEM representatives. All participants in this interactive and informative day will earn eight hours towards their Inspector Authorization renewal.

Keep reading for a brief description of the courses and the Duncan Aviation presenter. 

Autopilot Expertise

Curt Campbell is a Duncan Aviation Technical Rep specializing in support for component and instrument services. He has been with Duncan Aviation since 1975 and has been supporting operators as a Tech Rep since 1985. Curt’s specific expertise is in Flight Control Systems. He also deals with any other system which integrates with the flight controls. Curt hopes attendees leave his technical training workshop with a better understanding of the systems troubleshooting process.

Honeywell APU Familiarization

Jason Burhoop is an APU / Engine technician for Duncan Aviation’s Turbine Engine Services at its Lincoln, Nebraska, facility. Armed with an A&P License, 14 years of dedicated APU experience and more than 10 factory-trained or factory-approved maintenance training courses, Burhoop can troubleshoot, repair and perform hot section inspections. His military duty at the Aberdeen Proving Grounds in Maryland, laid the groundwork to his training. Jason will introduce technicians to the general construction and familiarization of the Honeywell 36 series APU and its components. This course is suitable for new APU operators or as a refresher to the mechanic that doesn’t spend a lot of time working with the APU.

MSG3 Analysis

Ron Grose is a Program Manager and Technical Specialist with Duncan Aviation in Lincoln, Nebraska, supporting all models of the Dassault Aviation Falcon aircraft. In 1976, he began his career with Duncan Aviation as an A&P mechanic in the Airframe Service Department and was instrumental as a Crew Leader and Department Supervisor responsible for inspections, repairs and maintenance on all business jets. In 1994, Ron began working in the technical support area as the Technical Rep for all Falcon model aircraft. From his presentation, he hopes attendees will gain a clear understanding of how the inspection programs for Part 25 aircraft are developed using the MRB process and MSG-3 analysis. He will explain how the tasks are developed; give an explanation of Certification Maintenance Requirements, Airworthiness Limitations and Critical Design Configuration Control Limitations, along with a brief history of what brought about the many changes to the maintenance programs.

OEM Presentations

Rockwell Collins’ William Elliot will present the latest information on ADS-B, Link 2000+, CPDLC, FANS 1/A, TCAS 7.1, & WAAS LPV. Honeywell Representative, Mike Ruddy will talk about GPS.

Registration begins at 7:30 a.m., at the smyrna Community Center and include breakfast, lunch and door prizes. For more information about this event, visit GBAA’s website.

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Duncan Aviation Named Universal Avionics 2012 Top Dealer

Contributed by Diane Heiserman, Web Marketing

 

Todd Duncan (center) accepts the Top Dealer award from Ted Naimer (right) as John Slieter looks on (left).

Today during the 65^th annual National Business Aviation Association (NBAA) Meeting and Convention, Universal Avionics awarded Duncan Aviation the Top Dealer in North America for 2012. This award represents the outstanding sales performance of only one North American Universal Avionics dealer out of the several hundred in its Authorized Dealer Network.

President and CEO of Universal Avionics, Ted Naimer, presented the Top Dealer award to Todd Duncan, Duncan Aviation Chairman and John Slieter, VP of Sales and Marketing. Naimer expressed his appreciation of the Universal Dealer network and the important role that they play. “Our dealers help make us what we are today. We are successful because of them.”

Slieter credits an emphasis on consistent daily prospecting and a team effort between Duncan Aviation and Universal Avionics. Duncan Aviation proactively identifies customer aircraft that are eligible to be equipped with Wide Area Augmentation System (WAAS)/Satellite-Based Augmentation System (SBAS) Flight Management Systems (FMS) upgrades and installations, and aggressively pursues EFI-890R Advanced Flight Display upgrades, which played a significant role in our 2012 sales success.

Stop by the Duncan Aviation NBAA booth #5580 to congratulate Todd, John and the rest of the Duncan Aviation avionics team.

Diane Heiserman leads Duncan Aviation's blog, and is currently attending NBAA 2012 at Duncan Aviation booth #5580. She began her career in aviation in 2006.

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Duncan Aviation Receives Bombardier North American ASF Excellence Award

From left to right: Robert Duncan; Eric Martel, Bombardier President; Steve Gade; John Slieter;
Aaron Hilkemann; Tom Burt; Chris Milligan, Directory of Authorized Service Facilities; Todd Duncan; Stan Younger, Vice President Aircraft Service Centers; and Jeannine Falter.

Contributed by Diane Heiserman, Web Marketing

At the beginning of the 65^th Annual National Business Aviation Association (NBAA) Meeting and Convention in Orlando, FL, Duncan Aviation was again recognized by Bombardier as a top authorized service facility for its support of Bombardier customers for 2012. Judged on a set of criteria that included quality, compliance, customer satisfaction and customer influence, Duncan Aviation’s Battle Creek, MI, facility was named the winner of the North America category of the Bombardier Authorized Service Facility Excellence Awards.

Bombardier President Eric Martel spoke to the award winners at a private ceremony at NBAA. “Our ASFs are very important to us. You represent us well and raise the bar for everyone else every year. What we do depends on what you do.”

Duncan Aviation Chairman Todd Duncan and Tom Burt, Executive Vice President Chief Operating Officer – Battle Creek Operations, accepted the award from Bombardier President Eric Martel, Stan Younger, Vice President Aircraft Service Centers and Chris Milligan, Director, Authorized Service Facilities.

“We enjoy representing Bombardier and their products in supporting of our mutual customers. It is a great mutually beneficial partnership that has worked for many years,” says Tom Burt.

More than 30 Duncan Aviation representatives are attending NBAA this year, representing several Duncan Aviation services, including airframe and engine services, paint and interior modifications, avionics and parts support and aircraft sales and acquisitions.

Visit www.DuncanAviation.aero/nbaa for booth information and the latest resources.

Diane Heiserman leads Duncan Aviation's blog, and is currently attending NBAA 2012 at Duncan Aviation booth #5580. She began her career in aviation in 2006.

For more updates from Duncan Aviation, please follow us on Twitter and become a fan on Facebook.